Refund & Cancellation Policy
This Refund & Cancellation Policy explains when and how you can cancel an enrolment or seat reservation with GreaterInsights LLP ("Greater Insights", "we", "us", "our") and receive a refund. It applies to all course enrolments, seat reservations, and deposits made on greaterinsights.in. By enrolling in a course or reserving a seat, you agree to this policy.
1. Definitions
- Course Fee — the total fee payable for a course, in the currency shown to you at checkout, after any applicable discount.
- Enrolment Date — the date on which you pay the full Course Fee for a scheduled batch.
- Batch Start Date — the first scheduled session date of the live cohort you have joined.
- Reservation Deposit — an advance of 10% of the Course Fee, paid through our "Reserve My Seat" flow to lock your seat and price before a batch is confirmed.
2. Full‑payment refunds (scheduled batches)
If you have paid the full Course Fee for a scheduled batch, you may request a full refund within 7 calendar days of your Enrolment Date, provided that all of the following are true:
- the Batch Start Date has not yet passed;
- you have attended no more than one live session; and
- you have accessed less than 25% of the course material and have not downloaded any recordings, e‑books, or other downloadable resources.
After the 7‑day window has passed, or once the Batch Start Date has passed, the Course Fee is non‑refundable. In these cases we may, on request, offer a credit or a transfer to a later batch instead (see Section 4).
3. "Reserve My Seat" reservations & deposits
When a course has no scheduled batch yet, you can Reserve My Seat in one of two ways:
- Free reservation — locks today's price with no payment. As no payment is taken, there is nothing to refund.
- 10% Reservation Deposit — locks your seat and unlocks an additional discount. This deposit is refundable, as follows:
- it is automatically refunded if we do not confirm a batch for you within 30 days of your reservation;
- it is refundable on request if you cancel at any time before your batch is confirmed;
- once your batch is confirmed, the deposit is adjusted against your balance (Reservation Deposit + balance = Course Fee); and
- it is forfeited only if — after your batch is confirmed and your seat is locked — you neither attend nor cancel (a "no‑show").
4. Rescheduling & batch transfers
If you are unable to attend your confirmed batch, you may transfer to a later one:
- your first transfer is free when requested at least 7 days before the Batch Start Date;
- any subsequent transfer, or a short‑notice transfer, carries a fee of 10% of the Course Fee.
5. Cancellation by Greater Insights
If we cancel or postpone a batch, you are entitled to a full refund of everything you have paid — including any Reservation Deposit — or, if you prefer, a free transfer to another batch of your choice.
6. How refunds are processed
Once a refund is approved, the amount is processed and credited back to your original payment method through our payment gateway, Razorpay, within 5–7 working days. The time for the amount to reflect in your account thereafter depends on your bank or card issuer. Refunds are made in the same currency as your original payment. Where a full refund applies, we refund the gross amount you paid, including any taxes (GST) collected.
7. How to request a refund or cancellation
Email grievance@greaterinsights.in, or reply to your enrolment confirmation, with your name, the email and phone registered on your account, your course name and order/payment ID, and the reason for your request. We will acknowledge your request within 48 hours, give you a reference number to track it, and confirm the outcome.
8. Grievance redressal
If you are not satisfied with how your refund or cancellation request is handled, you may escalate it to our Grievance Officer:
Raju Gupta — Grievance Officer (Chief Business Officer)
Email: grievance@greaterinsights.in
Phone: +91 81029 35454 (9:00 AM – 8:00 PM IST)
GreaterInsights LLP, 768, 14th Cross Rd, Kumaraswamy Layout 2nd Stage, Bengaluru, Karnataka 560078, India
We acknowledge grievances within 48 hours and aim to resolve them within 30 days. If your grievance remains unresolved, you may approach the appropriate consumer forum or the National Consumer Helpline (1915).